Shipping Policy

Where Do We Ship

We ship anywhere within Canada.

Turnaround Time

From placing the order to receiving your custom-made product, it takes 4-8 weeks from placing the order to receiving your custom-made product as every guard is made-to-order.

Carrier

All orders are shipped with Canada Post.

Shipping Times

Canada post states 2-8 business days for domestic delivery depending on location. Orders places on Friday after 5pm will be shipped on the following Monday. Deliveries on Saturday, Sunday or holidays are not available. We do not guarantee delivery dates.

Shipping Rates

Standard Shipping is free and included in each order. A pre-paid shipping label is included with your order box to send your impression back. Expedited shipping is an additional charge. If you require faster shipping, you will be quoted and then asked to pay additional fees depending on cost.

Order Tracker

We will send you an email with ship notice, including tracking number if applicable, when your order is sent out, sent to warehouse and final product sent to you.

Shipping Insurance

Our packages are fully insured. Although shipping damage is rare, if you see any damage due to shipping on the box or final product we must be notified within 3 days so we can resolve the problem.

Wrong Address

We will not be responsible for wrong shipping address. We ship to the address provided on order placement. Additional charges will apply for having to re-ship the final product or order box.

Return Policy

We stand by our products, if you are not 100% satisfied with your order we accept returns for a full refund. We must be contacted within 10 business days from date of last delivery for a full refund. The order box and/or custom guard have to be returned to receive full refund. Any items missing will be subject to additional charge. Once the item(s) are returned, we will process the refund in the original form of payment within two weeks. Return shipping is not included and is the customer’s responsibility. If you need to return an item, please contact us with your order number and details about the return. We will respond quickly with easy instructions on how to return you order.