Smartguards Ltd. ("Smartguards," "we," or "us") is committed to protecting your privacy and the security of your personal information. We believe in transparency and want you to understand how we collect, use, and disclose your information when you visit our website (smartguards.ca, "website").

Consent

This Privacy Policy explains how Smartguards collects, uses, and protects your information. It also outlines your rights under applicable law.Using our website signifies your agreement with this policy and the limitations of damages provisions within our Terms of Use. We may update this policy at any time. By continuing to use the website after changes are made, you accept those changes. We recommend you periodically review this policy for updates. If you disagree with our practices, you can choose not to use our website.

Definition of Personal Information

In Canada, “personal information” is generally defined as any information about an identifiable individual, which can be used by itself or combined with other data to identify, contact, or locate a person.

When Does This Policy Apply?

This policy applies to information we collect, use, or disclose when you:

Visit our website

Communicate with us via phone, email, or text

View our online advertisements on our website or third-party platforms

Make purchases through our online store

Our website may contain links to third-party websites and services. Clicking these links or enabling connections may allow third parties to collect or share your data. These third parties have their own privacy policies, which we do not control or take responsibility for. We encourage you to review the privacy policies of any website you visit.

Types of Information We Collect

Smartguards collects various types of information to provide services, maintain our website, fulfill legal obligations, and improve our offerings. The main categories of information we gather include:

Transaction Information

When you make a purchase through our online store, we collect your name, postal address, email, phone number, and payment details (e.g., credit card number, expiration date). We also gather contact information for order processing, notifications, and issue resolution.

Contact and Request Information

If you request assistance, products, or services, or provide feedback, we collect the necessary contact information and details of your request to facilitate your needs.

Registration Information

When you sign up for email communications, we collect your name and email address. You can unsubscribe from our emails or opt-out of marketing communications at any time.

Technical Information

We gather data about your login, browser type and version, time zone setting, equipment used to access our website, usage details, operating system, platform, and IP addresses to understand website activity and improve our services.

Information Collected Through Cookies and Other Technologies

We use cookies to improve your website experience by remembering your preferences and identifying repeat visitors. We also collect log files, web beacons, tags, and pixels to record information about your browsing habits.

Third-Party Services

Some content on our website, including advertisements, is served by third parties who may use cookies and other tracking technologies to collect information about your online activities. These third parties may gather information about you over time and across different websites and services to provide interest-based advertising. We recommend reviewing their privacy policies for more information.

Google Analytics

We use Google Analytics to understand how users interact with our website. For more information on how Google uses your data and how to control the information collected by Google, please visit Google’s Partner Sites Policy.

External Links

Our website may link to third-party websites, which are not governed by this Privacy Policy. We encourage you to review the privacy policies of any external sites you visit.

How We Use Your Information

We use your information to deliver the best possible care and service, including:

Processing Transactions: Managing online purchases and fulfilling orders.

Communication: Responding to inquiries and sending order confirmations or updates.

Legal and Regulatory Compliance: Meeting legal and professional obligations, such as billing and reporting.

Marketing: Sending targeted communications and promotional offers, with your consent.

Website Personalization: Tailoring the website content and services to your preferences.

Website and Service Improvement: Analyzing data to improve our website, services, marketing, and customer experience.

Advertising: Delivering relevant advertisements.

Disclosure of Personal Information

We disclose your information for several reasons:

Service Providers: We may share your information with service providers who assist us (data storage, payment processing, marketing). These providers are obligated to keep your information confidential and only use it for authorized purposes.

Business Transactions: If Smartguards is sold, your information may be transferred to the new owner.

Legally Required Disclosures: We may be required by law to disclose your information to comply with legal requirements such as a law, regulation, warrant, subpoena, or court order.

Disclosures with Your Consent: With your permission, we may share information with third parties such as insurers or delivery services.

Securing Your Information

We take your privacy seriously and implement strong security measures to protect your information, including:

Encryption: Sensitive data such as payment details are encrypted during transmission using industry-standard protocols.

Physical and Electronic Safeguards: Information is stored in secure environments with access controls.

Employee Training: Our employees receive regular training on security and privacy practices.

Keeping Your Information Accurate

We strive to maintain accurate and up-to-date information. You can help by informing us of any changes to your personal details. You have the right to:

Access and review your personal information we hold.

Request corrections to any inaccurate information.

Contact Information

If you have questions, concerns, or complaints about our privacy policy, please contact us at [email protected] or visit us at 55 Orkney St E, Caledonia, ON N3W 1C4.